How to Order

HOW TO BUY

BUYING A THE FLORIST BOUQUET IS VERY SIMPLE. JUST FOLLOW THESE STEPS:

1. Choose the collection (Simplicity, Glamorous, Eternal or Luxurious), the type of flower (rose) and the colour (red, white, pink, etc.).
2. Browse the product(s) you are interested in. Click on an item to enlarge the image and view its details: close-up and back of the product, composition, available sizes, reference and price.
3. Select an item and add it to your shopping basket. You can then choose to continue shopping or proceed with your order.
4. To proceed with your order, you can either register or check out as a guest.
5. Select the delivery address and the person who will receive The Florist Bouquet.
6. Select a payment method: Visa, Visa Electron, Mastercard, American Express, Paypal, bank transfer or Multibanco reference.
7. Confirm your order.
8. You will receive an order confirmation email.

GENERAL INFORMATION

From which countries can I buy online?

You can order your The Florist bouquet from anywhere in the world.

In how many languages is the online store available?

It is available in Portuguese, English, French and Spanish.

What is your price adjustment policy?

We do not make adjustments on items whose original price has been reduced.

Are items marked as sold out restocked?

If an item is sold out, we will try to make it available again as soon as possible. If no stock is available, the item will be removed from the website.

Will I receive the same item I see in the photo?

Yes, however, as these are living products (flowers), exact uniformity cannot be guaranteed.

Can I receive regular updates by email with the latest news from The Florist?

Yes. By subscribing to our Newsletter, you will receive information about the latest news from The Florist.

Can I unsubscribe from The Florist Newsletter?

In the Newsletter section, you can easily unsubscribe by clicking “unsubscribe”.

How do I recover a forgotten password?

If you cannot remember your password, you can recover it in the Login section. You will receive an email with your new password.

How can I check that my purchase was completed correctly?

Once your order has been placed, you will receive a confirmation email. If you do not receive it, please contact apoiocliente@theflorist.pt or reach us through our Facebook page “The Florist – Luxury Bouquets”.

Can I find out the status of my order?

Yes, you can view the up-to-date status of your order in real time. To do so, go to the “orders placed” section of your account. If you are not registered, click on the “Order information” link in the confirmation email.

Can I remove an item from my order?

Yes. From your shopping basket you can remove any items you no longer want before placing your order.

Can I cancel my order?

Yes. You may cancel your order as long as its status allows it. To do so, go to the “orders placed” section of your account. If you are not registered, follow the “Order information” link in the confirmation email and click cancel.

What should I do if I receive a defective item?

The Florist Luxury Bouquets only sells items in perfect condition. If, exceptionally, you receive a defective item, please contact apoiocliente@theflorist.pt or reach us through our Facebook page “The Florist – Luxury Bouquets”.

What should I do if I receive the wrong item?

If you receive an item you did not order by mistake, please contact apoiocliente@theflorist.pt or reach us through our Facebook page “The Florist – Luxury Bouquets”.

PAYMENT WHICH PAYMENT METHODS CAN I USE FOR MY PURCHASES?

We accept the following payment methods: Visa, Mastercard, American Express, Paypal and Gift Card.

Why might my credit card be declined?

• Your card may be declined for one of the following reasons:
• The card has expired. Please check your card's expiry date.
• The card limit has been reached. Check with your bank whether your card has exceeded the amount allowed for your purchases.
• The details entered are incorrect. Please check that you have correctly completed all required fields

Can I get an invoice in my company's name?

Yes. Simply fill in the billing details with your company's information. The invoice will be sent with the order confirmation.

Is it safe to use my credit card online?

Yes, all data is transmitted with SSL encryption. For payments with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions are accepted. After verifying that your card is enrolled in the CES system, the system will contact the card issuer so that the buyer can authorise the purchase. Once the bank has confirmed the authenticity of the card and the cardholder, the card will be debited. Otherwise, the order will be cancelled.

SHIPPING WHERE CAN I RECEIVE MY ORDER?

You can receive your order at the address of your choice (home, work, etc., but never at a PO box).

Can the delivery country be different from the country of purchase?

Yes, it can.

Where can The Florist Bouquets be delivered?

Bouquets can only be delivered within mainland Portugal.

How long will my order take to arrive?

Standard delivery takes 1 to 2 working days after order confirmation. All orders placed by 4 pm on any working day will be delivered the following morning. Orders placed after 4 pm roll over to the next day (unless The Florist confirms otherwise).

How much will I pay for shipping?

• Shipping costs are calculated based on each postcode entered.
• You can select the free collection option at our The Florist boutique.

Can I order several Bouquets and send them to different addresses?

Yes, you can. However, you will need to place one order at a time. For more information, please contact apoiocliente@theflorist.pt or reach us through our Facebook page “The Florist – Luxury Bouquets”.

Can I track the status of my order? Yes, through “my account” under orders you can view the status of your order. If you are not registered, click on the “Order information” link in the confirmation email to track it.

How does home delivery work?

We will send you a shipping confirmation email (as soon as your order leaves the warehouse), another with a tracking number (with a link to the courier's website) and, finally, the courier will contact you by text message or email to let you know about the delivery of your order.

RETURNS

CAN I RETURN ITEMS?

As these are natural and perishable items, unless an issue with the flowers is detected, The Florist Luxury Bouquets (Tiago Filipe Ribeiro de Oliveira) does not accept returns of bouquets.

All our bouquets contain hand-picked premium flowers. However, if they are not as expected, please contact apoiocliente@theflorist.pt or reach us through our Facebook page “The Florist – Luxury Bouquets” within 12 hours of delivery, so that we can resolve the matter.